Showing posts with label Executive. Show all posts
Showing posts with label Executive. Show all posts

Friday, December 14, 2012

Executive Coaching

Executive Coaching can measurably improve the business performance and professional growth of senior executives. The Manchester Survey of 140 companies shows 9 in 10 executives believe coaching to be worth their time and money with the average return being more than for each spent.

When accomplished effectively Executive Coaching can measurably improve the business performance and professional growth of senior executives.

What Is Executive Coaching?
Executive Coaching is an executive development strategy that builds leadership and management strength. Executive coaching leverages existing strengths to help people become more successful in their current role, as well as the next level. There are also times when it is necessary to build certain skills, minimize, delegate, or even outsource non-strengths. It may also be helpful to change ineffective thinking patterns or ineffective behaviors.

Executive Coaching

Executive Coaching is really about understanding where you are today, where you want to be, and learning what is necessary for you to successfully get there.

All Executive Coaching involves action learning and working in partnership with a coach. It is a confidential, personalized learning process. By partnering the coach's experience, observations, and insights with current skill sets, executives are able to achieve success more quickly and generally with superior results. A coach is a resource for support, feedback, and accountability. The executive's success is the coach's only goal.

Who Benefits From Executive Coaching?
Certain senior level executives, such as Directors, VPs, and C-Level individuals who have had a history of success in their current or past roles can all benefit from Executive Coaching. These individuals have expertise the organization values and they are seen as having the potential to contribute at an even greater level than they are currently contributing. However, organizations often see these individuals as having greater potential only if they could increase specific skills or reduce limiting behaviors.

In some cases, the executives themselves are dissatisfied with their level of effectiveness or progress in the organization. They sometimes know what is lacking in their performance, but do not know how to go about fixing the issue. They may not be getting enough feedback or lack role models within the organization. They expect coaching to give them a return on their investment of time and money.

Should you consider ROI of Executive Coaching?
Yes. Since Return On Investment is such a critical consideration to justify an investment in time and money in today's business world, organizations have the right to expect an ROI in the Executive Coaching process. Therefore, it is best to begin the Executive Coaching process by defining clear business goals that will improve profitability and effectiveness.

The coach is a partner in helping to create a solid ROI as a result of accomplishing the executive's goals more effectively. As a business partner, the coach will help to:

Clearly identify leadership behaviors that can be built upon to help the executive contribute to greater levels of effectiveness.

Increase awareness of blind spots that may reduce success.

Provide constructive feedback that redirects behaviors.

Identify new behaviors and improvement strategies.

Develop action plans to maintain forward movement.

Research studies reveal the following recommendations to maximize the business benefits from Executive Coaching:

Manage the entire coaching process to ensure consistency and quality. Coaches should follow protocol and leverage the best practices in the field. The coaching discussions are confidential between the coach and the executive being coached.

Prepare executives in advance for coaching and do not force coaching on anyone. Coaching is an investment that an organization makes in the talent it wants to retain. Executives need to understand how coaching will help them and they must be motivated to receive and benefit from the assistance of a business partner.

Offer executives the ability to select their coach. Chemistry is critical to an effective coaching relationship. Make sure your coach provides biographies, credentials, functional expertise, and coaching style information. Also, make sure to meet with your coach before committing to work with that individual. If the fit is not right, select a different coach.

Provide strong organizational support for coaching. The immediate manager of the executive being coached must be involved in the process. Everyone has a boss (e.g., Directors report to VPs, VPs report to C-Level individuals, C-Level individuals report to the Chairman, and the Chairman reports to the Board.) That person needs to be an advocate for the changes the coached executive will be making in the organization. Executive Coaching should be positioned as part of an overall leadership development strategy.

Ensure that coaches are grounded in the company's business and culture. Executive coaches have diverse backgrounds. However, they should have one thing in common---in addition to strong coaching credentials, they should have significant working experience at the senior management level within large organizations. If they do not, you should require that the coach learn as much as possible about the organization before beginning coaching.

Allow each coaching relationship to follow its own path. Because the issues may be different for each executive, the coaching may take a different tactic. Some executives may benefit from videotaping, while others will learn through role-playing and others learn through discussion and study. A major difference between coaching and training is that coaching allows the coach and the executive being coached to determine the areas upon which to focus.

Build performance measurement into the coaching process. Coaches should design assessment of the value of the coaching into the beginning of the process. Outcomes should be quantified so that the coach and the organization are clear on the value of change and improvement. There should be an expectation that the coaching will deliver those results and an evaluation at the end of the process.

Has Executive Coaching become the competitive advantage for executives?
Three recent surveys of managers who had completed Executive Coaching in Fortune 1000 companies reported that the benefits they received were between two and six times the cost of the coaching.

Specifically, the results of these studies identified that coaching contributed to organizational improvements in the following areas:

Leadership effectiveness

Bottom-line profitability

Organizational strength

Top-line sales

Retention

Cost reductions

Quality of products and services

Overall Productivity

Customer Service

Benefits attributed to the coached executives included improvements in the following areas:

Leadership skills

Conflict resolution techniques

Working relationships with employees

Job satisfaction

Work-Life balance

Working relationships with peers

Time management

Organizational commitment

Relationships with clients

Teamwork

Executive Coaching
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Friday, November 30, 2012

Executive Coaching to Change Leadership Behaviors - Bad Habits That Hold You Back

When there are conflicts in the workplace it is usually because of poor communication or interpersonal communication challenges. Leaders are challenged on a daily basis to interact effectively with others. The most successful leaders are emotionally intelligent agile. They know how to read people and are savvy in their communications.

In my executive coaching practice over the last twenty years, I have noticed a consistent pattern of bad behaviors displayed by less socially intelligent leaders. These bad behaviors can be unlearned and a more effective communication style developed.

The good news is that better interpersonal skills can be learned and emotional intelligence improved.

Executive Coaching to Change Leadership Behaviors - Bad Habits That Hold You Back

Before we can discuss how to deal with counterproductive behaviors, we must identify the most common problem areas. This special breed of flaws centers on how we interact with other people.

Please note that we are not talking about deficiencies in skill or intelligence. By the time you are promoted to a high level of responsibility in your organization, you have already demonstrated sufficient competencies and office smarts.

The most common bad leadership habits are not personality flaws, either although it may sometimes appear so. Remedying them does not require medication or therapy.

What we are really dealing with here are challenges in interpersonal behavior or the egregious annoyances that make the workplace substantially more noxious than necessary. These faults do not occur in isolation; they involve one person interacting with another.

Executive coach Marshall Goldsmith in his book What Got You Here Will Not Get You There compiled the following list of negative habits after years of working with top executives in Fortune 500 companies. Some of the qualities cited are subtle, while others are glaringly obvious. Often, they may not appear to be harmful on the surface; in reality, they are bona fide detriments.

1. Winning too much. The need to win at all costs and in all situations when it matters and even when it does not, when it is totally beside the point.

2. Adding too much value. The overwhelming desire to add our two cents to every discussion.

3. Passing judgment. The need to rate others and impose our standards on them.

4. Making destructive comments. The needless sarcasm and cutting remarks that we think make us sound sharp and witty.

5. Starting with no, but or however. The overuse of these negative qualifiers, which secretly convey to everyone, I am right. You are wrong.

6. Telling the world how smart we are. The need to show people we are smarter than they think we are.

7. Speaking when angry. Using emotional volatility as a management tool.

8. Negativity (Let me explain why that will not work.). The need to share our negative thoughts, even when we have not been asked to do so.

9. Withholding information. The refusal to share information so we can maintain an advantage over others.

10. Failing to give proper recognition. The inability to praise and reward.

11. Claiming credit we do not deserve. The most annoying way to overestimate our contribution to any success.

12. Making excuses. The need to reposition our annoying behavior as a permanent fixture so people will excuse us for it.

13. Clinging to the past. The need to deflect blame away from ourselves and onto events and people from our past; a subset of blaming everyone else.

14. Playing favorites. Failing to see that we are treating someone unfairly.

15. Refusing to express regret. The inability to take responsibility for our actions, admit we are wrong or recognize how our actions affect others.

16. Not listening. The most passive-aggressive form of disrespect for our colleagues.

17. Failing to express gratitude. The most basic form of bad manners.

18. Punishing the messenger. The misguided need to attack the innocent who, usually, are only trying to help us.

19. Passing the buck. The need to blame everyone but ourselves.

20. An excessive need to be me. Exalting our faults as virtues, simply because they embody who we are.

This is a scary group of bad behaviors, however most people exhibit only one or two simultaneously.

Working with a seasoned executive coach trained in emotional intelligence and incorporating leadership assessments such as the BarOn EQi and CPI 260 can help you identify any bad leadership habits and develop emotional intelligence and social intelligence competency.

Executive Coaching to Change Leadership Behaviors - Bad Habits That Hold You Back
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Dr. Maynard Brusman is a consulting psychologist, executive coach and trusted advisor to senior leadership teams.

We provide strategic talent management solutions to select and develop emotionally intelligent leaders and lawyers.

The Society for Advancement of Consulting (SAC) awarded two rare "Board Approved" designations for Dr. Maynard Brusman in the specialties of Executive/Leadership Coaching and Trusted Advisor to Attorneys and Law Firms.

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