Coaching Girls Volleyball Skills - Top 5 Volleyball Tips For Improving Your Serve Receive

In girls volleyball the ability to serve receive or to "pass" the ball from an opponent's serve is one of the most important volleyball skills to learn in order to play competitive indoor or sand volleyball games and tournaments.

You will quickly learn that what you do with your feet and lower body determines how well you will perform all volleyball fundamentals, skills and drills. That's why I always start my coaching instructions and volleyball tips focusing on the correct positioning of the feet and lower body.

Feet

Coaching Girls Volleyball Skills - Top 5 Volleyball Tips For Improving Your Serve Receive

Your feet should be shoulder width apart in a comfortable balanced position with knees bent so that you are in a slight squat. Your feet should be slightly staggered so that your right foot is two-three inches in front of your left foot and you can move quickly in any direction.

Lower Body

Your feet initiate the first movement you make by getting you in position behind the ball you want to pass. You will find that getting your body completely behind the ball you want to pass is the most important part of passing the ball. Anticipate where you need to be and getting your body behind the ball EARLY will make the rest of the serve receive process a lot easier.

Upper Body

Your upper body is in a slightly crouched position in a position that permits you to move quickly in any direction in order to get behind the ball quickly. Once in passing position - BEFORE making contact with the ball your shoulders need to be squared up to the target. Your shoulders face the target and will guide the ball where you want it to go. Remember shoulders should be squared up to the target BEFORE you contact the ball. Arms Keep your arms apart as you move to get your body in position behind the ball to pass it. Your arms should be in the same position as when you run.

Once you stop, because you have determined where you need to be in order to serve receive - your right hand should form a fist which you place in the palm of your left hand. Your left hand should close around your right fist. Place both thumbs together- side by side and point them downward towards the ground. Pointing your thumbs to the ground will create the serve receive platform you use in order to make the pass. You must contact the ball on this platform created by your forearms between the wrist and inside elbow. With practice and repetition you will learn to control the ball consistently on your platform. Many times a lot of people mistakenly contact the ball BELOW their wrists - on their fists and thumbs. You will never be able to control the ball consistently if you contact the ball below the wrists.

Remember that serve receive means that you are receiving the serve. Most serves come at a speed fast enough that when you receive the ball very little additional arm movement is needed in order to get the ball to your target (your target is usually your setter).

So your serve receive platform should never finish above your shoulders since you don't need to swing your arms. When contacting the ball remember your shoulders are already squared up to your target so you just shift your body weight stepping from your back (left) foot to your front (right) foot -keeping your platform still and just using it to guide the ball to your target.

This is why expert volleyball coaches say you actually serve receive with your legs. Your shoulders and platform are there JUST to guide the ball to the target only.

Serve Receive Quick Review

1. Feet shoulder width apart with right leg slightly in front of the left. Shoulders and upper body in slight crouch ready to move in any direction quickly.

2. Anticipate where you need to be and get there BEFORE you start to pass the ball keeping arms and hands apart.

3. Get stopped with right foot slightly in front of the left.

4. Present your platform by wrapping your left hand around your right fist with thumbs pointing straight down to the ground which forces elbows and arms to from a super straight platform.

5. When contacting the ball don't swing your arms to serve receive - keep your platform below your shoulders and thumbs pointing to the ground - always. Use YOUR LEGS to get the ball to the target by shifting your body weight from your back (left) foot to your front (right) foot.

6. Shoulders should already be squared to the target before you contact the ball so you don't have anymore adjusting to do with your arms once you contact the ball.

7. Keep your eyes on the ball. Visually track it as it leaves the servers hand all the way to your platform. By focusing on the ball you can tell if you need to make minor adjustments in the angle of your platform in order to get the ball to your target. 8. Have fun playing volleyball in your next beach volleyball or indoor volleyball tournament!

Coaching Girls Volleyball Skills - Top 5 Volleyball Tips For Improving Your Serve Receive
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April Chapple is the creator of the Parents Volleyball Girl Guide, Volleyball Voices, Inspiring Female Volleyball Players, Inspiring Female Volleyball Players videos and the How To Play Volleyball Videos website.

For more information on Coach April's clinics, classes, private coaching or her Las Vegas volleyball camps go to The Volleyball Voice.

Copyright: You may freely republish this article, provided the text, author credit, the active links and this copyright notice remain intact.

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Customer Service Coaching Tip - Know the 4 Stages of Customer Development

Exceptional customer service happens when you develop your customers both internally and externally. So do you know the 4 stages and the Bridges that allow you to progress from each state?

To understand the 4 Levels of Customer Development begins by defining some common terms.

1. Prospect is someone with three of these four criteria:

Customer Service Coaching Tip - Know the 4 Stages of Customer Development

Has a need Has a budget Has urgency Is the decision maker

NOTE: A qualified prospect has all 4 criteria.

2. Suspects are just that suspects. Until you talk with them, you do not know enough to make any decisions about their status.

3. A customer is someone who engages in an interaction or a transaction for some gain or benefit.

4. A loyal customer always select you first and continues to select you first even there has been a less than positive interaction or transaction.

Now that terms have been defined, understanding the 4 Stages becomes a little easier.

First Stage: Suspect

As mentioned this is someone who does not know you. This individual does not meet the prospect definition. However, this person may never become a customer, but can become of a Center of Influence or a referral resource.

By crossing the Bridge of Awareness, you can begin to develop suspects into prospects. This requires ongoing marketing effort actions along with third party referrals. Networking events can also provide another awareness strategy. When the suspect sees you consistently at these type of business events, there is ongoing opportunities to build that relationship if he or she a potential client (fits your target market) or referral resource. If you have customer service people for your external customers, these individuals can also help begin to turn suspects into prospects.

Customer Service Coaching Tip: All of your internal employees are customer service people.

Second Stage: Prospect

These individuals meet 3 of the 4 criteria. Your goal is to discover the fourth criteria.

To turn this qualified prospect into a customer requires you walking over the Buying Bridge. Using a proven sales process, you begin to further strengthen the relationship through your marketing and selling skills.

Third Stage: Customer

After the transaction or interaction has been completed for some gain or benefit, you now have a customer who has bought from one at least one time. A long term relationship has yet to be established. However, even at this stage, this customer can become a referral resource as well as a Center of Influence.

The Bridge of Communication is how you develop the customer into a loyal customer. You make contact at least 2 to 3 times each month. The relationship is solidly established and you become a trusted advisor. Self leadership skills are critical when walking over this bridge.

Fourth State: Loyal Customer

This is the best place to be because the customer buys from you on a regular basis, is more forgiving if you make a mistake and provides many, many referrals. You have established a mutually agreeable relationship based upon share values as demonstrated by YOUR past behaviors.

Yet, even loyal customers can turn into suspects because you have sauntered across the Bridge of Denial. Now your focus and respective BEHAVIORS have changed from keeping the loyal customer happy to:

Finding new customers Assuming customer will stay loyal Assuming "if it ain't broken why fix it" Assuming the customer will call you if he or she needs your products or services

Complacency with loyal customers becomes your standard behavior because you are so busy chasing new business. Big, big mistake.

Exceptional customer service demands that you understand not only Stages 3 and 4, but also Stage 2. For how your treat your prospects is an indicator of how you will treat your customers. Failure to develop your customers is a prerequisite for business disaster especially in today's marketplace where a click of a mouse or a few uncomplimentary words will find you scrambling for new business.

Customer Service Coaching Tip - Know the 4 Stages of Customer Development
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What other areas of customer service do you need to think about? This free audit looks to how you can build customer loyalty.

Are you looking for some additional business coaching training services? Why not visit business coaching gym that is designed to help you become better at business building including customer service to self leadership while respecting your valuable resources of time, energy and money.

Leanne Hoagland-Smith, chief customer officer, helps organizations through business coaching training services to return to the purpose of business that being building ravings fans while increasing productivity and profitability. With offices in Chicago, Indianapolis and colleagues nationwide, she can help you become the Red Jacket in the Sea of Gray Suits and double your business results.

Call 219.759.5601 to schedule a free business coaching consultation or schedule her new keynote of Yes You Can Grow A Business in a Down Economy.

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Seven Personal Characteristics Of A Good Leader

How often have you heard the comment, "He or she is a born leader?" There are certain characteristics found in some people that seem to naturally put them in a position where they're looked up to as a leader.

Whether in fact a person is born a leader or develops skills and abilities to become a leader is open for debate. There are some clear characteristics that are found in good leaders. These qualities can be developed or may be naturally part of their personality. Let us explore them further.

SEVEN PERSONAL QUALITIES FOUND IN A GOOD LEADER

Seven Personal Characteristics Of A Good Leader

1. A good leader has an exemplary character. It is of utmost importance that a leader is trustworthy to lead others. A leader needs to be trusted and be known to live their life with honestly and integrity. A good leader "walks the talk" and in doing so earns the right to have responsibility for others. True authority is born from respect for the good character and trustworthiness of the person who leads.

2. A good leader is enthusiastic about their work or cause and also about their role as leader. People will respond more openly to a person of passion and dedication. Leaders need to be able to be a source of inspiration, and be a motivator towards the required action or cause. Although the responsibilities and roles of a leader may be different, the leader needs to be seen to be part of the team working towards the goal. This kind of leader will not be afraid to roll up their sleeves and get dirty.

3. A good leader is confident. In order to lead and set direction a leader needs to appear confident as a person and in the leadership role. Such a person inspires confidence in others and draws out the trust and best efforts of the team to complete the task well. A leader who conveys confidence towards the proposed objective inspires the best effort from team members.

4. A leader also needs to function in an orderly and purposeful manner in situations of uncertainty. People look to the leader during times of uncertainty and unfamiliarity and find reassurance and security when the leader portrays confidence and a positive demeanor.

5. Good leaders are tolerant of ambiguity and remain calm, composed and steadfast to the main purpose. Storms, emotions, and crises come and go and a good leader takes these as part of the journey and keeps a cool head.

6. A good leader, as well as keeping the main goal in focus, is able to think analytically. Not only does a good leader view a situation as a whole, but is able to break it down into sub parts for closer inspection. While keeping the goal in view, a good leader can break it down into manageable steps and make progress towards it.

7. A good leader is committed to excellence. Second best does not lead to success. The good leader not only maintains high standards, but also is proactive in raising the bar in order to achieve excellence in all areas.

These seven personal characteristics are foundational to good leadership. Some characteristics may be more naturally present in the personality of a leader. However, each of these characteristics can also be developed and strengthened. A good leader whether they naturally possess these qualities or not, will be diligent to consistently develop and strengthen them in their leadership role.

Seven Personal Characteristics Of A Good Leader
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Barbara White President of Beyond Better Development has over twenty years experience in leadership. Beyond Better Development works with organizations who want their leaders to develop towards their potential and stay on the cutting edge. More about Leadership Developmentand Good Leadership Skills [http://www.beyondbetterleadership.com]

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10 Sales Skills - Coaching Salespeople to Make a Long-Term Relevant Impact

Do your salespeople OPEN long-term relationships with new customers, or do they CLOSE them and move on? Do they receive referrals from new customers? How do people rank your company based on the quality of service DURING the sales process?

Salespeople remain relevant to a buyer depending upon how well they practice the consultative sales process. In theory, a sales conversation "can be" 100% relevant if the steps below are practiced perfectly.

But, just like those of us who understand championship athletics - as players or fans - that's why we practice in sports and in sales... to keep striving for greatness.

10 Sales Skills - Coaching Salespeople to Make a Long-Term Relevant Impact

How does a salesperson remain relevant? By...

Adaptation...

1. Adapting to a person's buying style... socialite, dynamo, or thinker. Socializing with those who need to feel themselves into a purchase, moving quickly and confidently for dynamo personalities who only need to know that you can get a few things done quickly and efficiently, and finally giving rational reasons and proof for those who think carefully about purchases.

Listening...

2. Asking great questions to understand a person's situation: their needs and problems relevant to their product or service.

3. Paraphrasing, understanding, taking notes, and summarizing as you "sincerely" listen.

4. Getting the customer to describe the impact of their needs and problems - financially and/or emotionally.

Presenting...

5. Showing only those products or services that fulfill a person's described wants or needs.

6. Showing only those features and benefits that are important to a person

7. Explaining how the negative impact will be replaced by a positive impact: the new emotions or better financial numbers.

8. Checking for feedback as we advise - answering questions, or providing solutions to fears or concerns about our advice.

Finishing and Following Up...

9. Helping them make a decision and "opening up a long term customer relationship."

10. Following up to make sure that the new customer is satisfied or following up to help with the use of the product(s) or service(s) purchased.

These steps and others help the salesperson remain relevant during and after the sale.

The sales teams, that great managers coach, struggle to get better at making the buying process comfortable for the buyer.

It's a guess, but I estimate that less than 1/4 of most sales experiences are relevant to the buyer in today's marketplace. The buyer fights to be adapted to, listened to, and cared about during and after the sale.

But, you're different. You want to learn, use, and even coach sales skills and attitudes that make things better. You want to build lasting relationships and repeat business. You want your brand emotionally tied, in a great way, to the hearts of those you serve. So, go do it. Make a difference. You can. Many of you are. Lance.

10 Sales Skills - Coaching Salespeople to Make a Long-Term Relevant Impact
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Lance Cooper, President, SalesManage Solutions ( http://www.salesmanage.com/blog ) "Recruit and Coach the Best"

We coach sales executives, sales managers, and entrepreneurs to Recruit and then Coach the Best salespeople. We want our clients to lower turnover and increase first year production from new recruits and overall sales team production. Please visit the blog above and then the rest of our site. Contact me at lcooper@salesmanage.com

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